Job Timeline (Ref 23771-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 24-Jan-2025Remote Inspected
No Fault Found
Postage Payment Received
Returned - 27-Jan-2025
Repair Engineer : Martin Smith
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Velux WUR 101 5001 Remote Repair Details
Manufacturer : Velux
Model : WUR 101 5001
Customers Fault Description : Window no longer responding to remote at all
Remote Fixer Repair Response (see below) :
This Velux remote controller arrived safely and on testing was found to be transmitting as per normal on each button press as per normal.
The code being transmitted was confirmed to be correct and consistent with this model of handset.
The remote was classed as no fault found, the customer is to try to pair the remote with the window on return, if that fails it may be the receiver that is at fault.
Remote Images
