Job Timeline (Ref 23850-20)

A Timeline of this job can be seen below.

Arrived - 06-Feb-2025
Fault Diagnosed
Remote Beyond Repair
Awaiting Return Postage Payment
Repair Engineer : Martin Smith
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Velux Remote Repair Details

Manufacturer : Velux

Customers Fault Description : Both not working, not been used for several years

Remote Fixer Repair Response (see below) :

These two Velux roof window opener controllers arrived safely and on testing both were dead, and both had suffered battery leaks.

Unfortunately, the acid from the leaks had traversed onto the motherboard and eaten through many of the components on but handsets.

Due to the damage a repair is not possible to either remote. 

As per our sites service details all return postage fees are fixed at £6 - all items are return by Tracked methods to reduce the risk of loss or damage!

If you wish us to dispose of this remote then please contact us via our Contact Page to inform us (Please remember to Quote Your Name, Address and Reference Number - RF23850)

If no payment is received within 3 months of 06-Feb-2025 then this remote will be disposed of as per our terms and conditions.

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