Job Timeline (Ref 23921-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 11-Feb-2025Remote Inspected
No Fault Found
Postage Payment Received
Returned - 18-Feb-2025
Repair Engineer : Martin Smith
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Mertik Maxitrol Remote Repair Details
Manufacturer : Mertik Maxitrol
Customers Fault Description : lost communication to fire whilst in use. won't pair with fire using reset button and down arrow. Batteries replaced, still no joy. Borrowed unit pairs and works fine.
Remote Fixer Repair Response (see below) :
This remote arrived safely and on testing was found to be functioning as per normal operation with a strong RF signal at the expected 868Mhz.
It is thought that the issue is most likely with the receiver itself as the remote cannot be faulted.
Remote Images
