Job Timeline (Ref 8288-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 24-Nov-2020Remote Inspected
No Fault Found
Postage Payment Received
Returned - 01-Dec-2020
Repair Engineer : Martin Smith
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MERTIK MAXITROL Remote Repair Details
Manufacturer : MERTIK MAXITROL
Customers Fault Description : A small amount of water was spilled on the remote - the light is still working but there is no communication between the remote and the receiver in the gas fire.
Remote Fixer Repair Response (see below) :
This fireplace controller arrived safely and on testing was found to be transmitting as per normal operation. The control was opened to check for defects but no fault could be replicated. This has deemed this item as no fault found.
Fireplace Controller Testing Video
Remote Images