Job Timeline (Ref 9651-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 18-May-2021Remote Inspected
No Fault Found
Postage Payment Received
Returned - 25-May-2021
Repair Engineer : Martin Smith
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Valor Remote Repair Details
Manufacturer : Valor
Customers Fault Description : Despite renewing the batteries the remote control has stopped working and I can no longer switch on the electric fire.
Remote Fixer Repair Response (see below) :
This fire controller arrived safely and on testing was found to be transmitting on each button as per normal operation. The control was then tested over a 2 day period but no issue could be replicated.
The code being transmitted was also confirmed as correct.
It is possible that the issue is with the receiver itself. A set of batteries have been supplied fitted on return in case of a battery issue.
Fireplace Controller Testing Video
Remote Images
