Job Timeline (Ref 4148-4821)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 06-Apr-2019
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 09-Apr-2019
Repair Engineer : Martin Smith
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panasonic n2qay8000428 Remote Repair Details

Manufacturer : panasonic

Model : n2qay8000428

Customers Fault Description : volume control rocker does not operate in lower volume mode


This Panasonic remote arrived safely and on testing was confirmed to have a few faulty buttons including the power and volume buttons.

On opening the issue was found to be contamination over all over the PCB and button array (see image).  The board was cleaned up using alcohol and the button pads were washed to remove all contaminants.  This restored full functionality.


Remote Images

 panasonic remote repair

contaminated print

 back of controller