Job Timeline (Ref 4425-5165)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 12-Jul-2019
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 16-Jun-2019
Repair Engineer : Martin Smith
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Kenwood RC-97M Remote Repair Details

Manufacturer : Kenwood

Model : RC-97M

Customers Fault Description : Buttons suddenly stopped working. Oddly volume down now seems to perform the rewind function on the CD!


This Kenwood remote arrived and on inspection the back case of the control was cracked in half, luckily this hadnt cracked through the PCB.

on testing many buttons were not responding.  When opened the issue was found to be due to a sticky contamination over much of the PCB (see image), this was cleaned up using alcohol.  This restored full functionality to all buttons.

Hi Fi System Controller Testing Video

The back case was glued back together. 

Remote Images

 kenwood remote repair

 cracked casing

contaminated print

broken top ir cover 

back of controller