Job Timeline (Ref 5150-6045)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 31-Dec-2019
Remote Inspected
No Fault Found
Postage Payment Received
Returned - 02-Jan-2019
Repair Engineer : Martin Smith
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Valor 5121963 Remote Repair Details
Manufacturer : Valor
Model : 5121963
Customers Fault Description : Cannot get remote to turn the fire on. No buttons appear to work.
Remote Fixer Repair Response (see below) :
This electric fire controller arrived safely (the package was not sealed properly buy luckily Royal Mail had resealed it in a plastic bag to protect the contents)
On testing the remote was found to be transmitting on every button as per normal. One of the battery terminals was out of its holder so was reset into the correct position but this wasn't causing a fault and therefore is not a chargeable fix. Only the return postage is required.
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