Job Timeline (Ref 5327-6239)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 06-Feb-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 12-Feb-2020
Repair Engineer : Martin Smith
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rcs-01c Remote Repair Details

Model : rcs-01c

Customers Fault Description : changed batteries and still not working.

Remote Fixer Repair Response (see below) :


This electric fire controller arrived safely and on testing the top 3 buttons were non responsive.

On opening the issue was found to be due to contamination over the button array.  This was cleaned up and full functionality was restored.

Fireplace Controller Testing Video

Remote Control Repair Testing Video

Remote Images

electric fire rmeote repair

contaminated print

back of controller