Job Timeline (Ref 5475-6411)
A Timeline of this job can be seen below.
Paragon 2000 Plus Remote Repair Details
Manufacturer : Paragon
Model : 2000 Plus
Customers Fault Description : The button to reduce heat stopped working a few weeks ago and now the on/off button does not work
Remote Fixer Repair Response (see below) :
This fireplace control arrived safely and on inspection the battery cable was broken and also the buttons were faulty, all were replaced and full functionality was restored.
Fireplace Controller Testing Video
Remote Control Repair Testing Video