Job Timeline (Ref 5475-6411)


Remote Returned to Customer


A Timeline of this job can be seen below.

Arrived - 02-Mar-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 03-Mar-2020
Repair Engineer : Martin Smith
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Paragon 2000 Plus Remote Repair Details

Manufacturer : Paragon

Model : 2000 Plus

Customers Fault Description : The button to reduce heat stopped working a few weeks ago and now the on/off button does not work

Remote Fixer Repair Response (see below) :

This fireplace control arrived safely and on inspection the battery cable was broken and also the buttons were faulty, all were replaced and full functionality was restored.

Fireplace Controller Testing Video

Remote Control Repair Testing Video

Remote Images

 paragon remote repair

 contaminated print

back of controller