Job Timeline (Ref 6213-7284)
Remote Returned to Customer
A Timeline of this job can be seen below.
Arrived - 07-Aug-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 17-Aug-2020
Repair Engineer : Martin Smith
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Mertik Maxitrol Remote Repair Details
Manufacturer : Mertik
Model : Maxitrol
Customers Fault Description : No able to use remote and the box inside the fire. Not connecting with each other. Red lights on remote not lighting up when buttons pressed. Remote and receiver will be sent. Thanks
Remote Fixer Repair Response (see below) :
This fireplace remote and receiver arrived safely and on testing was confirmed that the receiver was not receiving the remotes signal.
This was remedied by replacing the crystals in the receiver. The battery block in the receiver had signs of a battery leak. The battery block was also replaced.
No issue was found with the remote itself.
Remote Images
