Job Timeline (Ref 6427-7544)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 10-Sep-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 18-Sep-2020
Repair Engineer : Martin Smith
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Velux Remote Repair Details

Manufacturer : Velux

Customers Fault Description : Not working, not switching on. New batteries added but just dead.

Remote Fixer Repair Response (see below) :

This Velux control arrived safely and on testing was dead, it tapped would start up temporarily.

This was due to a common issue whereby a capacitor falls off the PCB (see image), this was resoldered back in to place which restored full functionality.

Window Controller Testing Video

Remote Images 

 velux remote repair

detached component

back of controller