Powrwheel/Powrtouch 10168-002-13 Remote Control Repair

Job Timeline (Ref 6434-7552)

Remote Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith

Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

Book a Repair
Independent Repair Service Notice: We are an independent repair service and are not affiliated with any of the brands or manufacturers shown on this website. All items are customer-owned devices sent to us for professional repair services. Brand names and logos are used for identification purposes only.

Powrwheel/Powrtouch 10168-002-13 Remote Repair Details

Manufacturer
Powrwheel/Powrtouch
Model
10168-002-13
Customer's Fault Description
The remote will not power on when pressing the two green power buttons simultaneously, as per instructions. On our last two trips recently, the remote has failed to power on. But after a few attempts, it has responded. The remote now no longer responds to attempts to power on at all. We have had an intermittent fault since we bought the caravan in January 2020 where during operation, the motor mover will stop during movement, as if the remote and mover have lost signal connection. I have not tested this using the wired umbilical. I have checked the battery terminals and contacts to the mover's mechanism and all seems sound, suggesting the issue is with the remote control.
Remote Fixer Repair Response

This motor move controller arrived safely and on testing was confirmed not to turn on from its twin power button press.

This was due to a common issue whereby the conductive pads wear down.  Replacement button caps were glued into place which restored full functionality (see testing video) 

Remote Images

 caravan motor move controller repair

back of controller 

The above images show the actual remote control sent to us by the customer for professional repair services.