Job Timeline (Ref 6555-7704)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 28-Sep-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 06-Oct-2020
Repair Engineer : Martin Smith
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B and O Remote Repair Details

Manufacturer : B and O

Customers Fault Description : The buttons stopped working and it is stock on tv. I hope my old setting will still be saved like for Netflix/youtube is programmed to V Mem

Remote Fixer Repair Response (see below) :

This bang and Olufsen remote control arrived safely and on testing the left column of buttons were found to be non responsive.

On opening there was a large mass of liquid inside the control.  This had contaminated the button array conductive contacts.  The PCB and array was cleaned of all contaminated which restored functionality to all buttons.

Controller Testing Video

Remote Images

bang and olufsen remote repair

contaminated array

back of controller