Job Timeline (Ref 6617-7774)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 06-Oct-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 16-Oct-2020
Repair Engineer : Martin Smith
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Rcs-01c Remote Repair Details

Model : Rcs-01c

Customers Fault Description : Flame control will not work which means the remote will not allow you to use the heat buttons, when fire controls are used the fire works as advertised, once you have turned the flame on the remote does all functions apart from turning flame on or off.

Remote Fixer Repair Response (see below) :

This fire remote arrived safely and on testing was found to have 2 faulty buttons (the flame and high).

On opening this was found to be due to some contamination that had started to eat through the tracks of the print.  The PCB and button array was cleaned up and the print reworked which restored full functionality.

Fireplace Controller Testing Video

Remote Images

 rcs remote repair

 back of controller