Job Timeline (Ref 6707-7885)
A Timeline of this job can be seen below.
Mertik Maxitrol G30-ZRRS/ZRHS Remote Repair Details
Manufacturer : Mertik Maxitrol
Model : G30-ZRRS/ZRHS
Customers Fault Description : Controller does not turn down/turn off the flame. The buttons to increase flame work and the led lights up on the receiver but not when pressing the close button. No signal seems to be sending. Both parts provided as suggest in email.
Remote Fixer Repair Response (see below) :
This fireplace control and receiver arrived safely and on testing the remote was found not to be transmitting on the down channel.
This was found to be due to a faulty 40khz crystal in the handset. This was replaced and full functionality was restored.
No issue was found with the receiver.
Fireplace Controller Testing Video