Job Timeline (Ref 6707-7885)


Remote Returned to Customer


A Timeline of this job can be seen below.

Arrived - 20-Oct-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 25-Oct-2020
Repair Engineer : Martin Smith
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Mertik Maxitrol G30-ZRRS/ZRHS Remote Repair Details

Manufacturer : Mertik Maxitrol

Model : G30-ZRRS/ZRHS

Customers Fault Description : Controller does not turn down/turn off the flame. The buttons to increase flame work and the led lights up on the receiver but not when pressing the close button. No signal seems to be sending. Both parts provided as suggest in email.

Remote Fixer Repair Response (see below) :

This fireplace control and receiver arrived safely and on testing the remote was found not to be transmitting on the down channel.

This was found to be due to a faulty 40khz crystal in the handset.  This was replaced and full functionality was restored.

No issue was found with the receiver.

Fireplace Controller Testing Video

Remote Images

fire remote repair

back of controller