Job Timeline (Ref 6717-7898)

Remote Returned to Customer

A Timeline of this job can be seen below.

Arrived - 16-Oct-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 26-Oct-2020
Repair Engineer : Martin Smith
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MERTIK MAXITROL G30 - ZRHS Remote Repair Details

Manufacturer : MERTIK MAXITROL

Model : G30 - ZRHS

Customers Fault Description : Would not activate the fire. On inspection we found that the black wire to the battery connector had come loose - this could be the cause but we are not sure if there are any other issues as it has been a bit odd for a while ie we had to stand really close to the fire to make it work.

Remote Fixer Repair Response (see below) :

This fireplace controller arrived safely and on inspection was confirmed to have a bad battery cable.

The battery cable was replaced which restored full functionality. A range test was carried out nad the control was found to be sending a good strong signal (was tested across the room without issues).  No other fault could be found with the remote itself.

Fireplace Controller Testing Video

Remote Images

 mertik remote repair

back of controller