Job Timeline (Ref 6792-7984)


Remote Returned to Customer


A Timeline of this job can be seen below.

Arrived - 22-Oct-2020
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 06-Nov-2020
Repair Engineer : Martin Smith
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RCS -01A Remote Repair Details

Model : RCS -01A

Customers Fault Description : Fails to work on any of the buttons

Remote Fixer Repair Response (see below) :

This fireplace controller arrived safely and on inspection the battery cover was missing (this cannot be replaced as they are not available as spares).  On testing the control was found to have non responsive / sluggish buttons.

This was found to be due to worn button contacts, replacement button contacts were fitted which restored full functionality.

Fireplace Controller Testing Video

Remote Images

fire remtoe repair

back of controller